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RESIDENTIAL CARE
Who is ERA's service for?
For any person in Victoria who:
- lives in a high or low-care aged care facility, formerly known as nursing homes and hostels;
- is being assessed by an Aged Care Assessment Service;
- may have to move into an aged care facility if Community Care services cannot support them in their own home.
How can ERA assist you?
We can:
- provide you with information, support and advice, regarding rights and responsibilities.
- encourage and support action by individual people or groups (or their representatives) including making approaches to management with issues or problems.
- assist with complaints.
- assist with the development of or support residents' committees.
- provide information and education to staff and management.
- consult on policies to enhance consumer rights.
- promote community awareness of the rights of older people.
Further information
You will find more useful information in our fact sheets, including:
Need information about your rights in aged care?
Try our
Fact Sheets
FAQ's
or contact
an ERA advocate.
Email ERA
Want to order
publications
or organise some education
for your staff or clients?