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IT'S YOUR RIGHT: LIVING IN
AN AGED CARE FACILITY
This 26 page booklet is designed to provide plain English information to residents and their families on consumer rights in aged care. It can also be included in entry kits for new residents, as required by the accreditation and quality improvement standards.
Topics covered include:
- Consumer rights and an outline of the various protections available.
- A short practical example of what this means.
- Where to go for help, including 'in-house' complaints schemes.
- The Charter of Residents' Rights and Responsibilities.
- Contacts and an outline of advocacy services.
The booklet can be one useful way for service providers to provide information on consumer rights in their accreditation system. Available in batches of 15, 30 or 60 booklets.
Order Form for It's Your Right: Living In An Aged Care Facility
Need information about your rights in aged care?
Try our
Fact Sheets
FAQ's
or contact
an ERA advocate.
Email ERA
Want to order
publications
or organise some education
for your staff or clients?