RESIDENTS' RIGHTS
You have the right to receive a good quality of service that meets your specific needs. To provide a good quality service, staff of the home need to find out what you want and what you feel a good quality service should be.
You have the right to be listened to and have your views about your care needs respected. You can expect that your feedback will be acted upon.
You should be consulted about any service arrangements.
The staff should find out if you are happy with the service. This could be done informally on a daily basis by asking you if you are satisfied with such things as your meals, your daily routine (e.g. activities you have done that day or the time you had your shower) and if your room is comfortable.
You could let staff know whether or not you are satisfied with the service in more formal ways by providing written feedback or through a Residents' Group or Committee.