POLICIES TO PROTECT RESIDENTS
The home will have written policies and procedures covering a range of matters that affect you as the Resident, and you have the right to read them and provide comments.
The policies may cover the following:
- security of tenure (i.e. right to maintain your residency and on what grounds you can be asked to leave);
- service approaches to meeting individual interests;
- decision making at the individual and service level;
- protecting residents' privacy, dignity and confidentiality;
- complaints and disputes.
The home may have an 'information book' that provides adequate information on the above issues plus additional information of interest to you.
For example:
- activities program;
- personal belongings;
- fees;
- respite;
- smoking;
- alcohol;
- request to move within the home;
- family involvement;
- emergency procedures;
- meals.
There should also be documentation on the home's vision, values, philosophy, objectives and commitment to quality.