SOME FEEDBACK PROCESSES USED
IN AGED CARE HOMES
Some ways in which residents / representatives (their relatives or carers) can participate in feedback as part of the quality assurance process of the home include:
- participating in Residents' Meetings /Groups / Committees;
- completing questionnaires, surveys and interviews;
- reporting your observations;
- using checklists;
- keeping diaries;
- participating in focus groups to discuss particular issues, e.g. quality of your meals;
- discussing your needs with staff and ensuring the information is entered into your Care Plan;
- discussing with staff your level of satisfaction with the care provided and the physical state and condition of the home;
- participating in interviews with management and / or administrators when entering, living in or leaving a home;
- using suggestion boxes;
- participating in any other written feedback systems;
- completing consumer evaluation / satisfaction forms;
- participating as a Board member of the home;
- liaising with staff and management as a volunteer;
- writing letters to management;
- writing to local publications, 'in-house' newsletters and external newsletters.