FACT SHEET LIST

Residential Aged Care

• Discharge From Hospital Care
• Introduction To Aged Care
• Agreements And Information
• Accommodation Bonds
• Accommodation Charges
• Daily Fees
• When You Are Asked To Leave A Residential Aged Care Facility
• When Your Aged Care Facility Is Closing Or Changing Owners

Quality Assurance Framework
In Residential Aged Care

• The Aged Care Act 1997
• Aged Care Standards
• Quality Assurance And Accreditation
• The Aged Care Standards And Accreditation Agency
• The Resident’s Personal Care Plan
• The Resident’s Choice Of Lifestyle
• Some Feedback Processes Used In Aged Care Homes
• Complaints Mechanisms And Other Ways Of Passing On Feedback

Residents’ Rights

• The Charter Of Residents’ Rights And Responsibilities
• Residents’ Rights
• What Are Your Rights?
• Principles Of Advocacy
• Policies To Protect Residents
• Residents’ Groups
• Access To Records
• Residents’ Belongings
• Making A Complaint
• How To Raise Complaints Effectively

Community Aged Care

• CACP’s And EACH Packages
• Making A Complaint — Community Care

 

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